At the outset, the Assessor will agree on an assessment methodology with the organisation, identifying key objectives that need to be achieved during the process.
The majority of evidence will be collected by the Assessor through confidential one-to-one interviews with a percentage of the organisation's employees. Various other methods can also be used such as focus groups, written evidence and observations. The process will be defined and agreed with the organisation prior to the assessment commencing.
Following each assessment visit (immediately thereafter or following a short period of reflection), the Assessor will give feedback to the client based upon a thorough analysis of all the evidence gathered.